This customer had called about something else but then asked questions about her own laptop at home which had stopped working...
Customer: My laptop has stopped working, the lights come on but nothing else happens. My husband said that someone told him that putting it in the freezer can make it work again, is that right?
Me: Uhh, I really wouldn't advise that you put it in the freezer. I think you may be better off going to a PC repair shop and letting someone look at it.
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