Customer: I'd like to cancel my gym membership
Me: You've come through to the wrong place, do you want me to put you through to the gym?
Customer: No, I was told that you can cancel it
Me: Sorry, we're IT, we have nothing to do with the gym. Who was it that said that we could do that for you?
Customer: Someone in AV
Me: OK, well unfortunately it's got nothing to do with us. You'll need to speak to the gym, do you want me to transfer you through to them?
Customer: *hangs up*