Friday, 21 May 2010


The following is a typical email that we receive. When people like things to be fixed as quickly as possible they try to turn it into a game where we have to guess what the problem is. Given that she emailed in her request, it seems her email isn't causing that much of a problem.

From: [Customer]
Sent: 21 May 2010 09:44
To: Service Desk

My email is not working properly. Could someone come over and look at it



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